Terms & Conditions

Welcome to Woven Touch. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Terms

  • By placing an order, you confirm that you are at least 18 years old or have parental permission.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Product Information

  • Each rug is handcrafted, and slight variations in color, size, or pattern may occur.
  • We strive to display products as accurately as possible, but actual colors may vary due to screen settings.

3. Orders & Payments

  • Orders are processed upon receipt of full payment.
  • We accept secure payments via major credit/debit cards and other available payment methods.
  • In case of payment failure or fraud suspicion, we reserve the right to cancel an order.

4. Shipping & Delivery

  • Orders are processed within 2-5 business days and shipped via trusted couriers.
  • Delivery times may vary based on location and customs clearance.
  • We are not responsible for delays caused by shipping carriers or customs authorities.

5. Returns & Exchanges

  • Returns are accepted within 14 days of delivery, provided the item is unused and in its original condition.
  • Custom or made-to-order rugs are non-refundable unless defective.
  • Shipping costs for returns are the responsibility of the customer unless the item is faulty.

6. Intellectual Property

  • All content on this website, including images, text, and logos, is the property of Woven Touch and may not be copied or used without permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
  • In case of errors in product descriptions or pricing, we reserve the right to correct them or cancel affected orders.

8. Governing Law

  • These Terms & Conditions are governed by the laws of [Your Country]. Any disputes shall be resolved in the courts of [Your Location].

9. Contact Us

For any questions regarding these Terms & Conditions, please contact us at [your email].