Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your rug, we offer a flexible return and exchange policy.
Return Policy
- You may return your rug within 14 days of delivery.
- Items must be unused, in their original condition, and with all packaging intact.
- Custom or made-to-order rugs are non-refundable unless defective or damaged.
Exchange Policy
- Exchanges are available within 14 days of delivery.
- If you wish to exchange your rug for a different size or design, please contact us to arrange the process.
Return Process
- Contact our support team with your order details.
- Ship the item back using a trackable shipping service.
- Once received and inspected, we will issue a refund or exchange.
Refunds
- Refunds are processed within 7 business days after we receive the returned item.
- Original shipping costs are non-refundable unless the item is defective or incorrect.
Need Help?
For any return or exchange inquiries, please contact our customer service team.